GeoFluent is a real-time translation solution, part of Lionbridge services, designed specifically for contact centers that delivers multilingual capabilities across the entire omni-channel. According to a recent press release, Lionbridge just announced that its real-time translation service will include new omni-channel customer care features for contact centers and business process outsources (BPO).
The addition of these new features will help customers to deliver effective real-time multilingual interactions across all communication channels, such as virtual agent-assisted chat, email, SMS, forums, knowledge bases, helpdesk or ticketing.
GeoFuent’s multi-channel support offers its clients a better engagement with customers’ preferred languages and channels, and as a result, contact centers can improve customer experience through channels and markets, eliminating language barriers and improving communication, can also lower costs, minimize risk and complexity, as well as to improve global brand consistency.
Find out more details about the new features offered by GeoFluent real-time translation service on Lionbridge blog.by